Return and Exchange Policy

This policy applies to returns, refunds, exchanges, and after-sales service for purchases made through UNBXO.

1. Product Packaging

We carefully inspect our products and packaging before shipment to ensure they are in good condition.

Once an order has been shipped, the package is handled by third-party logistics providers and may be subject to damage during transportation, customs inspection, or delivery.

If your package or product packaging arrives damaged, please contact UNBXO as soon as possible. We will assist you in communicating with the relevant logistics provider or brand when applicable. However, the outcome of a logistics or manufacturer claim cannot be guaranteed.

2. Order Cancellation

You may request to cancel your order before it has been shipped.

Once an order has been shipped, as indicated by the shipment confirmation or tracking information, the order can no longer be cancelled.

If you need to cancel an order, please contact UNBXO as soon as possible.

3. Address Issues

Address modification requests must be submitted within 24 hours of placing your order.

After this 24-hour period, we may not be able to modify the shipping address.

UNBXO is not responsible for delivery failures, additional shipping costs, losses, or delays caused by incorrect, incomplete, or invalid address information provided by the customer.

4. Defective Products

If a product arrives with a significant manufacturing defect or quality issue, UNBXO will assist with the applicable after-sales process.

Please note that after-sales policies may vary depending on the brand or manufacturer, and not all products may be eligible for manufacturer-supported returns or replacements.

After-sales requests must be submitted within 7 days after the tracking status shows “Delivered.”

Please provide the following information:

  • Order number
  • Product name
  • Photos clearly showing the issue
  • Proof of purchase or invoice
  • A complete unboxing video, when required

For blind boxes and collectible products, a complete unboxing video may be required by the manufacturer or brand to verify the condition of the product and process an after-sales claim.

5. Logistics

1) Recipient-related Delivery Issues

If delivery fails due to reasons such as an incorrect address, inability to contact the recipient, refusal to accept the package, or failure to collect the package, the following rules apply:

a. Re-delivery Requests

  • If re-delivery is available, you must provide a complete and correct address within the deadline specified by UNBXO or the logistics provider.
  • Additional shipping charges may apply depending on the reason for the failed delivery.
  • If no updated address is provided within the required timeframe, the package may be returned, held, or handled according to the logistics provider’s policies.
  • Packages that remain unclaimed beyond the applicable deadline may be returned or disposed of by the logistics provider. UNBXO may not be able to provide a refund or replacement in such cases.

b. When Re-delivery Is Not Available

If re-delivery is not available due to recipient-related reasons, UNBXO may be unable to provide a refund, replacement, or other after-sales service.

2) Third-party Logistics Delays

Delivery times are estimates only and may be affected by weather, customs clearance, transportation disruptions, carrier delays, peak seasons, or other circumstances beyond our control.

UNBXO does not guarantee a specific delivery date and is not responsible for losses, costs, or other consequences resulting solely from third-party logistics delays.

We will, however, make reasonable efforts to communicate with logistics partners and assist with delivery-related issues.

6. Refund, Return & Exchange Terms

1. Customer-requested returns or exchanges

For returns or exchanges requested due to customer preference or other reasons unrelated to product defects or an error by UNBXO:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping fees are non-refundable.
  • The returned product must be unused, unopened, and in resalable condition.
  • Refunds will be processed after the returned product has been received and inspected.

2. Defective products

If a significant product defect is confirmed and the issue is determined to be the responsibility of UNBXO or the manufacturer, UNBXO will provide an appropriate resolution, which may include a replacement or refund.

Where applicable, UNBXO may cover the reasonable shipping cost associated with a replacement.

3. Packaging damage

For shipping methods where the product itself remains intact but the outer or retail packaging is damaged during transportation or customs inspection, a return, refund, or replacement may not be available.

If packaging condition is particularly important to you, please contact UNBXO before placing your order to confirm whether a special shipping or packaging option is available.

4. Duplicate items

For blind boxes and other collectible products, duplicate characters or designs may occur as part of the normal product distribution.

Duplicate items are generally not considered product defects. If the manufacturer or brand provides an applicable after-sales solution, UNBXO will assist customers in accordance with the manufacturer’s policy.

5. Unboxing video requirement

For collectible products, blind boxes, and other products where the original condition is important, brands or manufacturers may require a complete, continuous unboxing video as evidence for an after-sales claim.

Customers are strongly advised to record the package and product during the unboxing process.

6. Customer-initiated returns

Customers are responsible for return shipping costs when the return is requested for reasons unrelated to product defects or an error by UNBXO.

Previously charged shipping fees are generally non-refundable.

7. Original packaging

Please retain the original product and packaging after delivery.

Original packaging may be required to verify product authenticity, condition, and eligibility for after-sales service. Claims may not be accepted if the required packaging has been discarded or significantly damaged.

8. Refund Currency

Refunds will be issued in USD.

Any difference caused by currency exchange rates, payment processor conversion rates, or bank charges is outside UNBXO’s control.

9. Customs and personal information

UNBXO is not responsible for delivery failures, customs issues, or package detention caused by incorrect or incomplete personal information provided by the customer, including incorrect names, addresses, telephone numbers, or other required information.

7. Exceptions

The following situations are generally not eligible for refunds, returns, or exchanges:

  1. Orders marked as “Delivered” by the carrier where the customer claims non-receipt, unless sufficient evidence is provided and the carrier confirms a delivery issue.
  2. Opened blind boxes or products that can no longer be resold due to customer handling, unless a significant manufacturing defect is confirmed.
  3. If you believe there is an issue with a blind box or collectible product, please contact UNBXO before opening or altering the product whenever possible.
  4. After-sales requests must be submitted within 7 days after the tracking status shows “Delivered.” Late requests may not be accepted.
  5. Packaging damage caused by transportation, customs inspection, or carrier handling does not automatically qualify for a refund or replacement if the product itself remains intact.
  6. Products that have been used, modified, damaged after delivery, or otherwise rendered unsuitable for resale may not be eligible for return or refund.
  7. Items that are specifically marked as final sale, non-returnable, or otherwise excluded from returns are not eligible for return or refund unless required by applicable law.

8. Return Address

Please do not send any return package without first contacting UNBXO and receiving return instructions.

If a return is approved, UNBXO will provide the appropriate return address and instructions.

Returns sent to an address that has not been provided or confirmed by UNBXO may not be accepted or processed.